Information Clerks

What Information Clerks Do

Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

https://www.youtube.com/watch?v=jrJPzRAEtHE

Work Environment

Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

How to Become an Information Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Pay

The median annual wage for information clerks was $35,390 in May 2019.

Job Outlook

Employment of information clerks is projected to decline 3 percent from 2019 to 2029.

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks do routine clerical tasks in an organization, business, or government. They use telephones, computers, and other office equipment, such as scanners and shredders.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service. They may also check the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain records for courts of law. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about upcoming court appearances. Court clerks also receive, file, and send court documents.

Eligibility interviewers ask questions both in person and over the phone to determine whether applicants qualify for government assistance and benefits. They provide information about programs and may refer applicants to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information about the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumé for review.

Interviewers ask questions over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to get specific information.

License clerks process applications for licenses and permits, including administering tests and collecting fees. They determine whether applicants are qualified to receive a particular license or must submit additional documentation. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, file, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer information requests from local, state, and federal officials and the public.

Order clerks receive requests from customers and process their payments, which may involve entering the customer address and payment method into the order-entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ bookings for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Information clerks held about 1.5 million jobs in 2019. Employment in the detailed occupations that make up information clerks was distributed as follows:

Hotel, motel, and resort desk clerks 276,500
Interviewers, except eligibility and loan 201,900
Information and record clerks, all other 166,500
Court, municipal, and license clerks 163,700
Eligibility interviewers, government programs 147,500
Order clerks 146,000
Reservation and transportation ticket agents and travel clerks 126,300
Human resources assistants, except payroll and timekeeping 123,900
File clerks 106,700
Correspondence clerks 6,800

The largest employers of information clerks were as follows:

Local government, excluding education and hospitals 14%
Healthcare and social assistance 12
Transportation and warehousing 7
Federal government 7
Administrative and support services 6

Information clerks work in nearly every industry. Although most clerks work in offices, interviewers may travel to applicants’ locations to meet with them.

The work of information clerks who provide customer service can be stressful, particularly when dealing with dissatisfied customers.

Reservation and transportation ticket agents at airports or shipping counters lift and maneuver heavy luggage or packages, which may weigh up to 100 pounds.

Injuries and Illnesses

Information clerks who work as reservation and transportation ticket agents are sometimes injured on the job. The most common injuries are muscle strains, such as those that may occur from lifting heavy suitcases.

Work Schedules

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

This table shows a list of occupations with job duties that are similar to those of information clerks.

Occupation Job Duties Entry-Level Education Median Annual Pay, May 2019

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations and check financial records for accuracy.

Some college, no degree $41,230

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

High school diploma or equivalent $34,710

Financial Clerks

Financial clerks do administrative work, keep records, help customers, and carry out financial transactions.

High school diploma or equivalent $40,540

General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

High school diploma or equivalent $34,040

Human Resources Specialists

Human resources specialists recruit, screen, interview, and place workers. They also handle employee relations, compensation and benefits, and training.

Bachelor’s degree $61,920

Lodging Managers

Lodging managers ensure that traveling guests have a pleasant experience at their establishment with accommodations. They also ensure that the business is run efficiently and profitably.

High school diploma or equivalent $54,430

Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule.

High school diploma or equivalent $30,010

Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

High school diploma or equivalent $30,050

Medical Records and Health Information Technicians

Medical records and health information technicians organize and manage health information data.

Postsecondary nondegree award $42,630

Secretaries and administrative assistants

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties.

High school diploma or equivalent $39,850

For more information about human resources assistants, visit

Society for Human Resource Management

CareerOneStop

For a career video on interviewers, except eligibility and loan, visit

Interviewers, Except Eligibility and Loan

O*NET

Correspondence Clerks

Court Clerks

Court, Municipal, and License Clerks

Eligibility Interviewers, Government Programs

File Clerks

Hotel, Motel, and Resort Desk Clerks

Human Resources Assistants, Except Payroll and Timekeeping

Information and Record Clerks, All Other

Interviewers, Except Eligibility and Loan

License Clerks

Municipal Clerks

Order Clerks

Reservation and Transportation Ticket Agents and Travel Clerks


Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Information Clerks,
at https://www.bls.gov/ooh/office-and-administrative-support/information-clerks.htm (visited ).