Social and Community Service Managers

What Social and Community Service Managers Do

Social and community service managers coordinate and supervise programs and organizations that support public well-being.

https://www.youtube.com/watch?v=E24m0WUJ-1M

Work Environment

Social and community service managers work for nonprofit organizations, for-profit social service companies, and government agencies. Most work full time.

How to Become a Social and Community Service Manager

Social and community service managers typically need at least a bachelor’s degree and work experience.

Pay

The median annual wage for social and community service managers was $67,150 in May 2019.

Job Outlook

Employment of social and community service managers is projected to grow 17 percent from 2019 to 2029, much faster than the average for all occupations. Employment growth will be driven by increases in the elderly population and increases in demand for substance abuse treatment and mental health and health-related services.

Social and community service managers coordinate and supervise programs and organizations that support public well-being. They direct workers who provide these services to the public.

Duties

Social and community service managers typically do the following:

  • Work with community members and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Plan and manage outreach activities for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Others focus on helping people with particular challenges, such as substance abuse, mental health needs, and chronic hunger.

A routine part of social and community service managers’ job is to show that their programs and services are effective. They collect statistics and other information to evaluate the impact their programs have on the community or their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify opportunities to improve their programs, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients. Additionally, they may perform some of the services of the workers they oversee.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent their organization through public speaking engagements or in communitywide committees; oversee programs and execute their implementations; spend time on administrative tasks, such as managing budgets; and help with raising funds and meeting with potential donors.

Social and community service managers held about 175,500 jobs in 2019. The largest employers of social and community service managers were as follows:

Individual and family services 29%
Religious, grantmaking, civic, professional, and similar organizations 12
Nursing and residential care facilities 11
Local government, excluding education and hospitals 10
Community and vocational rehabilitation services 9

Social and community service managers work for nonprofit organizations, for-profit social service companies, and government agencies. They also work in a variety of settings, including offices, clinics, hospitals, and shelters.

Work Schedules

Most social and community service managers work full time. Some work more than 40 hours per week.

This table shows a list of occupations with job duties that are similar to those of social and community service managers.

Occupation Job Duties Entry-Level Education Median Annual Pay, May 2019

Health Educators and Community Health Workers

Health educators teach people about behaviors that promote wellness. Community health workers collect data and discuss health concerns with members of specific populations or communities.

See How to Become One $46,910

Marriage and Family Therapists

Marriage and family therapists help people manage and overcome problems with family and other relationships.

Master’s degree $49,610

Probation Officers and Correctional Treatment Specialists

Probation officers and correctional treatment specialists assist in rehabilitation of law offenders in custody or on probation or parole.

Bachelor’s degree $54,290

Rehabilitation Counselors

Rehabilitation counselors help people with physical, mental, developmental, or emotional disabilities live independently.

Master’s degree $35,950

School and Career Counselors

School counselors help students develop the academic and social skills needed to succeed. Career counselors help people choose a path to employment.

Master’s degree $57,040

Social and Human Service Assistants

Social and human service assistants provide client services in a variety of fields, such as psychology, rehabilitation, and social work.

High school diploma or equivalent $35,060

Social Workers

Social workers help people solve and cope with problems in their everyday lives.

See How to Become One $50,470

Substance Abuse, Behavioral Disorder, and Mental Health Counselors

Substance abuse, behavioral disorder, and mental health counselors provide treatment and advise people who suffer from alcoholism, drug addiction, or other mental or behavioral problems.

Bachelor’s degree $46,240

Medical and Health Services Managers

Medical and health services managers plan, direct, and coordinate the business activities of healthcare providers.

Bachelor’s degree $100,980

For more information about social and community service managers, visit

The Network for Social Work Management

Council on Social Work Education

National Association of Social Workers

CareerOneStop

For a career video on social and community service managers, visit

Social and Community Service Managers

O*NET

Social and Community Service Managers


Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Social and Community Service Managers,
at https://www.bls.gov/ooh/management/social-and-community-service-managers.htm (visited ).