Tellers

What Tellers Do

Tellers are responsible for accurately processing routine transactions at a bank.

https://www.youtube.com/watch?v=pRj54JuKvxk

Work Environment

Most tellers work in bank branches.

How to Become a Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Pay

The median annual wage for tellers was $31,230 in May 2019.

Job Outlook

Employment of tellers is projected to decline 15 percent from 2019 to 2029. Online banking and automation technology are expected to continue replacing more job duties that tellers traditionally performed.

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

• Count the cash in their drawer at the start of their shift
• Accept checks, cash, and other forms of payment from customers
• Answer questions from customers about their accounts
• Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
• Exchange dollars for foreign currency
• Order bank cards and checks for customers
• Record all transactions electronically throughout their shift
• Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

Tellers held about 449,000 jobs in 2019. The largest employers of tellers were as follows:

The depository credit intermediation industry includes commercial bank branches, where tellers are primarily employed.

Work Schedules

Most tellers work full time.

This table shows a list of occupations with job duties that are similar to those of tellers.

For general information about the banking industry, visit

American Bankers Association

O*NET

Tellers